TERMS AND CONDITIONS FOR SUPPLY OF SERVICES

THE TERMS AND CONDITIONS BELOW SHALL APPLY TO REPAIR ORDERs AND ANY SUBSEQUENT CONTRACT BETWEEN US FOR THE SUPPLY OF THE SERVICES. PLEASE READ CAREFULLY. THESE TERMS AND CONDITIONS WILL NOT AFFECT ANY STATUTORY RIGHTS WHICH YOU MAY BE ENTITLED TO FROM TIME TO TIME AND WHICH BY LAW CANNOT BE VARIED OR EXCLUDED.

1. Formation of a Contract

1.1 Acknowledgment and acceptance of this repair order by you is made by submitting our online order request form, at which time you will be bound by these terms and conditions. Each order accepted shall constitute an individual legally binding contract between you and us. Such contract is hereinafter referred to in these terms and conditions as "an order". This order will be accepted entirely at our discretion.
1.2 These conditions shall override any contrary, different or additional terms and conditions contained or referred to in any proposal, estimates, prior order forms or other documents from us. No addition, alteration, substitution or waiver of these terms and conditions will be valid unless expressly accepted in writing by us or a person authorised to sign on our behalf.
1.3 Nothing in these terms and conditions shall prejudice any condition or warranty expressed or implied, or any legal remedy to which we may be entitled in relation to the goods / and or the work the subject of this order.
1.4 These terms and conditions shall be construed in accordance with the laws of England and shall be subject to the exclusive jurisdiction of the English courts.

2. Our Responsibility

2.1 We will ensure that all parts materials supplied comply with manufacturers' specifications and with safe building practices and are free from defects and that any work carried out is carried out with reasonable care and skill and to a reasonable standard.
2.2 We will carry out a diagnostic to establish any fault with the appliance and we will rectify it within the agreed cost.
2.3 If after our inspection any parts (materials) and/or any extra work are required a verbal quotation will be provided to you either onsite or over the phone and we will only proceed once we have your verbal acceptance. If you request a written quote can be provided as well.

3. Your Responsibility

3.1 You will permit us to carry out an inspection and thereafter to undertake the repair according to our agreement.
3.2 You will remove the appliance to allow us to commence the diagnostic and/or repair or we will do so in which case we will not be liable for any damages that may be done whilst the appliance is removed.

4. Type(s) of Work Undertaken

We carry out diagnostics/repairs/servicing on most makes of washing machines, washer dryers, dishwashers, tumble & condenser dryers, gas and electric hobs/ovens/cookers, refrigeration appliances and vacuum cleaners.
We do not service/repair commercial appliances.

5. Force Majeure

5.1 We shall not be liable for delay or failure to perform any of our obligations under your order if the delay or failure is caused by any circumstances beyond our reasonable control.
5.2 For the purposes of this condition, "force majeure" shall include, but not be limited to acts of God, war, terrorism, civil disorder, industrial dispute, fire or explosions.
5.3 Upon the happening of a "force majeure" event we shall be entitled to a reasonable extension of time for the performance of our obligations.

6. Guarantees

6.1 Unless otherwise advised we guarantee our work for 6 months. The guarantee only covers any parts/items fitted and/or repaired. We will not be responsible for any other fault that may occur due to normal "wear and tear" or to your misuse or accidental damage e.g. blockages, foreign bodies in the appliance, broken plastic handles, doors, glasses or scratches/dents on the appliance.

6.2 Appliances in commercial enviroment such as, but not limited to, schools, offices, laundrettes, shelter homes, bedsits, hostels and pubs are excempt from guarantee.

6.3 Food loss and/or spoilage in respect of refrigeration and cooling products is not covered buy A Brassett.

7. Exclusions

7.1 We do not exclude liability for death or personal injury, however we shall not be liable for any direct loss or damage suffered by you howsoever caused, as a result of any negligence, breach of contract, misrepresentation or otherwise in excess of £10,000, Ten Thousand Pounds.
7.2 We shall not under any circumstances be liable for any indirect or consequential loss howsoever caused whether by negligence, breach of contract, misrepresentation or otherwise.
7.3 We or our insurers shall not be liable or investigate any claim for loss unless you have given written notice to us within 7 days of its occurrence and given us or our insurers every facility to investigate such occurrence.

8. Complaints

We aim to provide a high level of service. If you do have an enquiry or complaint regarding the services provided by us please address them to:

9. Payments

9.1 Payment can only be made by debit or credit card, unless any other agreement has been made.

9.2 Payment is either in advance for the repair call out fee and on completion for any other work or supply of goods, unless any other agreement has been made.

9.3 Payments that have been made by cash cheques or cards, This maybe for Call Out Charge:, Labour Charge:, Materials Charge: Please note the call out / labour charge does not include the cost of any parts fitted.

WEBSITE PRIVACY POLICY

1. A Brassett. complies with the principles of the Data Protection Act 1998 when dealing with all data received from visitors to the site.
2. We only hold the data necessary to offer services provided on our website.
3. Data is only used for the purposes described in our entry on the Data Protection Register.
4. We only hold personal data for as long as necessary. Once data is no longer needed it is deleted from our files.
5. We regularly email website news and information updates to those customers who have specifically subscribed to our email service. All subscription emails sent by us contain clear information on how to unsubscribe from our email service.
6. We never sell, rent or exchange mailing lists.
7. We may however share commercial and technical data with our partners where a customer has accessed and used our website via a site belonging to one of our partners. However, such information will also be subject to our partners' privacy policies.
8. If you subscribe to our email service via a partner site, that partner may wish to send you details via email of other products and services, which may be of interest to you. However when you subscribe directly to our email service you will be asked whether or not you wish to receive such emails.
9. Please note that we only share data with partners that operate their own privacy policy.
10. In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, we never send bulk unsolicited emails, (popularly known as Spam) to email addresses.
11. We may send emails to existing customers or prospective customers who have enquired or registered with us, regarding products or services directly provided by us.
12. All emails sent by us will be clearly marked as originating from us. All such emails will also include clear instructions on how unsubscribe from our email service and any future emails. Such instructions will either include a link to a page to unsubscribe or a valid email address to which you should reply, with "unsubscribe" as the email subject heading.
13. Our website does not currently use "cookies" to track customers use, is our website has a shopping cart facility that you use, or other facility allowing you to login cookies will be used for that session, these are allowed & are none intrusive.
If you have any questions relating to our Privacy Policy please email us at info@abrassett.co.uk

A Brassett Proprietor: P C Brassett

Our contact details are as follows:

A Brassett
10 Addington Road
West Wichham
BR4 9BS

Gas Safe registration No. 226488

VAT No. GB 407 8875 17

Telephone

From within the UK:0208 462 6073
International:+44 208 462 6073

WE DO NOT CHARGE ADDITIONALLY FOR CONGESTION OR PARKING.